Delivery and Returns

All of our jewellery is handmade in small batches, not mass produced.

We aim to dispatch within 3-10 working days. Dispatch times depend upon whether we have your item in stock and ready to ship, or whether we are making your piece to order.

If you need your order at short notice or for a specific date then please contact us and we may be able to fast track it for you.

We offer free shipping on UK orders over £150.

UK orders under £150 are charged at £4.95.

International orders are charged at £15. 

Please note: We do not currently ship to Sweden or Italy

Mainland UK:

All orders over £150 are shipped via Royal Mail Special Delivery which is a secure, next day delivery service and requires a signature upon arrival.

Orders under £150 are shipped via Royal Mail 24 Tracked service.

Once your order is dispatched, you will receive a notification email with your tracking details.

International Delivery:

International deliveries are shipped via Royal Mail International Tracked and Signed, a secure international delivery service which requires a signature upon arrival.

Once your order is dispatched, you will receive a notification email, with a tracking number and details of how to track your parcel.

Your order will arrive within 3-10 working days from date of dispatch. 

Customs Tariffs:

We cannot be held responsible for items that are delayed via customs entering the destination country. For orders outside the UK, the buyer is solely responsible for paying any additional charges that may be requested by customs.

Packaging:

Your jewellery will arrive beautifully packaged in a Louise Wade branded gift box.

Please rest assured that we always package our items securely and safely for transit.

Returns:

If you are not completely satisfied with your purchase you may return the item to us within 14 days of receipt. The item must be unworn, in its original packaging and in mint condition. A full refund (not including postage) will then be issued to your original payment within 28 days from receipt of the return.

*From 15th November 2024 we have an extended returns window until 8th January 2025

If you wish to return an item please contact us for address details.

Items bought with a promotional code or on sale are eligible for an exchange, but not a refund.

Earrings cannot be returned for hygiene reasons.

Please see our Terms and Conditions for more info.